Please select the correct manual based
on the date you purchased the product.

Delivery before June 20, 2025

[v1.6.8 Manual Download]

Delivery after June 20, 2025

[v2.0.0 Manual Download]

⚠️ If you use the wrong manual, errors may occur when linking the SDK.

    [Consent for the Collection and Use of Personal Information] Your personal information will be collected and used for the following purposes. You may refuse consent, but please note that if you do not agree, access to services may be restricted. 1. Purpose of Collecting and Using Personal Information Responding to inquiries and consultations Providing services and fulfilling contracts Internal company management and customer management Analyzing for service improvement 2. Personal Information Items Collected Name Email Phone Number Company Name Department 3. Retention and Use Period of Personal Information The collected personal information will be immediately destroyed once the purpose of collection and use is achieved. However, if retention is required by relevant laws, it will be kept for the specified period. 4. Withdrawal of Consent and Personal Information Management You may at any time request access, modification, deletion, or withdrawal of consent for the use of your personal information. Please contact the designated email for these requests. I have fully understood the above contents and agree to them.

    FAQ

    Check the frequently asked questions and quickly resolve any inquiries you may have.

    TESOLLO FAQ

    • Q
      Is initial setup training provided?
      Yes. Basic setup training is provided upon delivery.

      The training includes:
      Product Package Overview
      -Gripper, Cables, USB Drive, etc
      Gripper Installation
      -Mounting procedures
      -Power connection, Communication setup
      DG Manager Training
      -Installation and environment setup
      -Main functions and operation
      -Position/Current Control, Gain Settings, Grasp/Release, Recipe Functions

      Additional training can also be provided upon request, including:

      Sample Program Execution
      Library Configuration
    • Q
      What is the warranty period?
      The standard warranty period is one year from the date of delivery.
      Manufacturing defects are covered under warranty.
    • Q
      What is not covered by the warranty?
      The following are excluded from warranty coverage:
      Damage caused by user negligence
      Unauthorized modifications and improper use
      Consumable or wear items
      Cosmetic damage such as scratches or surface wear
    • Q
      Is an extended warranty program available?
      Yes. Extended warranty programs are available.
      Pricing and conditions vary by product model. Please contact support@tesollo.com for details.